Privacy Policy

Telegent ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you use our enterprise operational intelligence platform and related services.

This policy applies to all users of our platform, including businesses, organizations, and individuals who access our services through the Telegent portal or API. By using our services, you agree to the collection and use of information in accordance with this policy.

We collect several types of information to provide and improve our enterprise services:

**Personal Information:** - Name, email address, and contact information - Company name and organizational details - Billing and payment information - Account credentials and authentication data

**Usage Data:** - Platform interaction patterns and feature usage - API request logs and performance metrics - Device information and browser details - IP addresses and usage timestamps

**Customer Data:** - Data you process through our platform - Business intelligence and analytics inputs - Communication logs and scheduling data - Revenue metrics and operational outputs

We use collected information for the following purposes:

**Service Delivery:** - Provide, maintain, and improve our platform functionality - Process transactions and send related communications - Authenticate users and ensure secure access - Deliver enterprise automation and analytics services

**Platform Optimization:** - Analyze usage patterns to enhance user experience - Monitor system performance and ensure reliability - Generate operational intelligence reports - Improve automation workflows and integrations

**Communication:** - Send technical updates and security notices - Provide customer support and respond to inquiries - Deliver product announcements and feature updates - Send billing information and account notifications

**Legal Compliance:** - Enforce our Terms of Service and policies - Protect against fraud and security threats - Comply with legal obligations and court orders

Telegent implements enterprise-grade security measures to protect your information:

**Encryption:** - All data in transit is encrypted using TLS 1.3 - Data at rest is encrypted using AES-256 - API communications secured with certificate pinning

**Access Controls:** - Role-based access control (RBAC) for all users - Multi-factor authentication (MFA) support - Session management and automatic timeouts - Principle of least privilege enforcement

**Infrastructure Security:** - SOC 2 Type II compliant data centers - DDoS protection and intrusion detection - Regular security audits and penetration testing - Disaster recovery and business continuity planning

**Data Handling:** - Automated backup and redundancy systems - Secure deletion protocols for data retention - Third-party security certifications - Incident response procedures

You have the following rights regarding your personal information:

**Access & Portability:** - Request a copy of your personal data - Receive your data in a machine-readable format - Access your account settings and profile information

**Correction & Deletion:** - Update or correct inaccurate personal information - Request deletion of your account and associated data - Request correction of data errors

**Control & Preferences:** - Manage notification preferences - Control data sharing settings - Opt out of marketing communications - Configure privacy settings for your account

**Account Management:** - Access your activity logs and history - Download your data exports - Close your account and request data deletion - Transfer your data to another service provider

To exercise these rights, contact our privacy team at [email protected].

Telegent retains your information for the following periods:

**Account Data:** - Account information retained while account is active - Deleted within 30 days of account closure - Backup copies retained for 90 days maximum

**Usage Analytics:** - Aggregated analytics retained for 24 months - Individual session logs retained for 12 months - Performance metrics retained for 18 months

**Financial Records:** - Billing information retained for 7 years - Transaction records retained for 7 years - Invoice copies retained for 7 years

**Communication Records:** - Support tickets retained for 3 years - Email communications retained for 2 years - API logs retained for 12 months

We regularly review our retention schedules and delete data that is no longer necessary for the purposes outlined in this policy.

Our platform may integrate with third-party services. This section explains how we handle data sharing:

**Service Providers:** - Cloud infrastructure providers (hosting and storage) - Payment processors (billing and subscriptions) - Analytics services (platform metrics) - Communication platforms (notifications)

**Data Processing Agreements:** - All service providers sign data processing agreements - Providers must meet our security requirements - Regular audits of provider compliance - Immediate termination for policy violations

**Legal Disclosures:** - Disclosure required by law or legal process - Investigation of potential violations - Protection against harm or fraud - Corporate transactions (with notice)

We do not sell your personal information to third parties.

If you have questions about this Privacy Policy or our data practices, please contact us:

**Privacy Inquiries:** - Email: [email protected] - Response time: Within 48 hours

**Data Protection Officer:** - Email: [email protected] - For GDPR and data protection inquiries

**Corporate Headquarters:** - Telegent Inc. - San Francisco, CA - United States

**Enterprise Support:** - Portal: portal.telegent.ai - Available 24/7 for enterprise customers

We will respond to your inquiry within 30 days. For urgent security concerns, please contact our security team immediately at [email protected].