Acceptable Use Policy
Guidelines for acceptable use of the Telegent platform. This policy protects our community and ensures platform integrity.
Permitted Uses
- Legitimate business communication with customers and contacts
- Automated outreach with proper consent documentation
- Revenue operations and sales intelligence activities
- Customer service and support communications
- Internal team collaboration and workflow automation
- Analytics and reporting for business decision-making
- Integration with authorized third-party applications
- Compliance with applicable laws and regulations
Prohibited Uses
- Illegal activities and fraud
- Malicious content and spam
- Security violations and unauthorized access
- Platform abuse and data misuse
- Harassment and abusive behavior
Prohibited Use Categories
The following uses of the Platform are strictly prohibited
Illegal Activities
- •Use of the Platform for any illegal purpose or in violation of any laws
- •Transmission of illegal, threatening, abusive, defamatory, or obscene content
- •Fraudulent or deceptive practices of any kind
- •Harassment, stalking, or intimidation of individuals
- •Distribution of illegal substances or regulated goods
Harmful Content
- •Malware, viruses, or any malicious code or software
- •Content that harms or exploits minors in any way
- •Hate speech, discrimination, or violent content targeting groups
- •Spam, chain letters, or pyramid schemes
- •Content that infringes on intellectual property rights
Security Violations
- •Unauthorized access to any systems, networks, or accounts
- •Reverse engineering or decompilation of Platform components
- •Network probing, scanning, or testing without authorization
- •Interference with Platform security mechanisms
- •Circumvention of usage limits, rate limits, or access restrictions
Platform Misuse
- •Resale, sublicense, or redistribution of Platform access
- •Use exceeding fair usage limits or causing performance degradation
- •Automated access or scraping without prior written consent
- •Exploitation of bugs, errors, or design flaws
- •Impersonation of Telegent or its representatives
Data Misuse
- •Collection of personal data without proper consent mechanisms
- •Processing of sensitive data (health, financial) outside agreed terms
- •Storage of cardholder data in violation of PCI DSS requirements
- •Unauthorized access to other users' data or accounts
- •Export of Platform data to competing services without authorization
Abusive Behavior
- •Harassment of Platform support or customer success teams
- •Threats, coercion, or extortion directed at Telegent employees
- •Filing false abuse reports or frivolous compliance claims
- •Attempting to manipulate support tickets or account status
- •Failure to respond to legitimate legal process
Policy Enforcement Actions
Violations may result in escalating enforcement actions
Warning
Initial notice for minor or first-time violations
Written warning with required corrective action
Suspension
Temporary suspension for serious or repeated violations
Service pause until issues are resolved
Termination
Permanent termination for severe violations
Immediate account closure and data export
Legal Action
Escalation for illegal activities or significant harm
Referral to law enforcement and legal proceedings
Report a Policy Violation
If you become aware of any violation of this Acceptable Use Policy, please report it immediately. Provide as much detail as possible to help us investigate.
This Acceptable Use Policy is effective as of May 2026 and supersedes all previous versions. We may update this policy periodically. Continued use of the Platform constitutes acceptance of the current policy.